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PRIVACY POLICY

In application of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, this Privacy Policy applies whenever personal data of users are collected through this website.
By using this website, the user accepts this Privacy Policy.

PERSONAL DATA PROTECTION

PUERTO MAR DE CRISTAL ALDESA TELHIDRA S.A. (hereinafter, “MARINA MAR DE CRISTAL”) informs users of its website www.marinamardecristal.com that, through this Privacy Policy, it provides information on the processing and protection of the personal data of users that may be collected through browsing or contracting services on this portal.

MARINA MAR DE CRISTAL adopts the necessary measures to ensure the security, integrity and confidentiality of the data in accordance with Regulation (EU) 2016/679, Organic Law 3/2018 and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

Through the forms on this website or by sending emails, personal data of each user are collected and processed, and such processing is governed by this Privacy Policy. These data are necessary for the management and maintenance of some of the services provided by MARINA MAR DE CRISTAL.

DATA CONTROLLER

The data controller for the personal data provided by the user when accessing and using the website is, as owner:

  • Company name: PUERTO MAR DE CRISTAL ALDESA TELHIDRA S.A.
  • CIF: A22591192
  • Registered office: C/ Puerto Deportivo Mar de Cristal s/n – 30384 Cartagena, Murcia, Spain
  • Telephone: 655741248
  • Data protection contact email: protecciondedatos@marinamardecristal.es

MARINA MAR DE CRISTAL undertakes to apply the IT security measures provided for in the aforementioned regulations, with the aim of preventing access to or misuse of the data, their manipulation, deterioration or loss.

DATA RETENTION PERIODS

Your personal data will be kept for as long as necessary to fulfil the purpose for which they were collected. If your data are used for several purposes that require us to keep them for different periods, we will apply the longest retention period.

In any case, access to your data will be limited to those persons who need to use them in the performance of their duties.

Our data retention periods are based on business needs; for personal data that are no longer needed, access will be limited to the fulfilment of strictly legal obligations or the data will be securely destroyed.

  • Marketing purposes: we will retain the information for this purpose for two years from the date on which we last obtained your authorisation to send you marketing communications, unless you ask us to exclude you by withdrawing the consent given.
  • Contract performance: we will retain those data for the duration of the contract and for ten years thereafter, in order to handle any subsequent queries or claims.
  • Legal and regulatory obligations: certain information must be retained for the periods required by the specific regulations applicable (tax, commercial, anti‑money laundering, etc.).

PURPOSES OF DATA PROCESSING

Processing of personal data means any operation or set of operations performed on personal data, whether automated or not, such as collection, storage, modification, transfer and other actions.

At MARINA MAR DE CRISTAL we process the personal data provided by the user through www.marinamardecristal.com for the following purposes:

  • To include them in our contacts database and manage the requested commercial relationship.
  • To use this information as a means of contact with the company.
  • To manage the sending of requested information and respond to queries or questions submitted by the user through the website.
  • To provide interested parties with service offers that may be of interest to them, in line with their preferences regarding commercial communications.

The fields in the forms must be completed in order for MARINA MAR DE CRISTAL to fulfil the purposes mentioned above.

The user may object at any time to the sending of commercial communications by sending an email to the address indicated above.

LAWFUL BASIS FOR PROCESSING

The use of your data under the conditions described above is permitted by European and Spanish data protection law on the following legal grounds:

  • You have given your consent (you have been presented with a consent form to authorise the processing of your data for specific purposes; you may withdraw your consent at any time).
  • The processing of your data is necessary for the management and performance of a contract entered into with you.
  • The processing of your data is necessary for us to comply with our legal obligations.
  • We use your data to pursue a legitimate interest and our reasons for doing so do not override your data protection rights.
  • There may be purposes permitted under other legal bases; in such cases, we will endeavour to identify the applicable legal basis and inform you as soon as we become aware of it.

HOW WE PROTECT YOUR DATA

To guarantee the protection and maintain the security, integrity and availability of your data, we use various security measures.

Although it is not possible to guarantee absolute protection against intrusions in data transmissions over the internet or from a website, both we and our subcontractors and business partners make every effort to maintain the physical, electronic and procedural protection measures necessary to safeguard your data in accordance with applicable legal requirements. These measures include:

  • Limiting access to your data to those persons who need to know them in view of the tasks they perform.
  • As a general rule, transferring the collected data in encrypted format.
  • Storing the most sensitive data (such as credit card details) only in encrypted format.
  • Installing perimeter protection systems (“firewalls”) for our IT infrastructures to prevent unauthorised access (for example, by “hackers”).
  • Regularly monitoring access to IT systems to detect and stop any misuse of personal data.

Where we have provided you (or you have chosen) a password to access certain parts of our websites or any other portal, application or service under our control, you are responsible for keeping it confidential and for complying with all other security procedures notified to you. You must not share your password with anyone.

HOW WE OBTAIN YOUR PERSONAL DATA

We collect your personal data on different occasions:

  • Whenever you contact us directly, for example through www.marinamardecristal.com or via our customer service telephone lines to request information about our products and services.
  • When you contract or purchase a product or service.
  • When you take part in our marketing campaigns, for example by completing a response form or participating in a promotion that requires you to fill in an online form with your personal data.

Our products and services and promotional campaigns are mainly aimed at adults. We will only collect and process your personal data if you are at least 14 years old. We reserve the right to verify the age of persons providing personal data. Any data relating to a child under 14 will be deleted.

We kindly ask you to help us keep your personal data up to date by informing us of any changes to your contact details or preferences.

WHAT INFORMATION WE MAY COLLECT ABOUT YOU

Through the various services and contact channels described in this Privacy Policy, we may collect the following types of data about you:

  • Contact details: name, address, telephone numbers, email.
  • Preferences: information you provide about your preferences, for example the type of products or services.
  • Website and communications usage: how you use our website; whether you open or forward our messages; and information collected through cookies and other tracking technologies (see our Cookie Policy for more details).
  • Sales information: information about purchases made on the website, as well as complaints and claims.

Customer service, promotions and advertising: to respond to queries and present offers and news, we collect your contact details, information about your preferences and data on your use of the website and communications; we may also use sales and service information you provide via the website to determine which offers and news may be of most interest to you and to contact you regarding such offers, in line with your marketing preferences. Processing related to promotions and advertising is only carried out where you have given your consent.

Compliance with legal and regulatory obligations: all data controllers are subject to the laws of the countries in which they operate and are obliged to comply with them, including, in certain circumstances, the provision of personal data to judicial bodies, regulatory or supervisory authorities and law enforcement bodies. These processing activities are based on a legal obligation to cooperate with such authorities.

DATA DISCLOSURE

We rely on various service providers in order to offer the products and services described. All your data are stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and access to and use of them are subject to our security criteria and policies (or equivalent criteria and policies of our subcontractors or business partners).

Your personal data may be disclosed to:

  • Providers that render services to MARINA MAR DE CRISTAL (technology services, hosting, maintenance, delivery of communications, etc.), acting as data processors.
  • Public administrations, authorities and competent bodies, as well as judicial bodies, where there is a legal obligation to provide them.

In all cases, only those third parties with whom PUERTO MAR DE CRISTAL ALDESA TELHIDRA S.A. has a legal or contractual obligation to provide such data will have the right to access these personal data.

RIGHTS OF DATA SUBJECTS

The user may exercise, at any time and under the terms established in the applicable legislation, the rights of access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent, as recognised in GDPR.

These rights may be exercised by the user by contacting

  • Email: protecciondedatos@marinamardecristal.es

To effectively exercise these rights, the user must prove their identity by providing their name and surname, a copy of their ID card or equivalent identification document, a specific request stating the right being exercised, an address for notification purposes, and the date and signature of the applicant.

The user may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos), the competent supervisory authority in this matter, especially where they have not obtained satisfaction in the exercise of their rights, by writing to C/ Jorge Juan nº 6, 28001 Madrid, Spain, or via the website: https://www.aepd.es/

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